A Failure to Communicate

Customer:  If we could understand the difference between these numbers, the gulf so to speak, we’d be able to make choise based on them.

Dilberty:  The difference is 3%.

Customer:  Yeah, but if we could really understand the difference, the decision making enablement would greatly empower our business.

Dilberty:  Wait, the difference is 3%, it is accurate, you can make a decision based on a 3% difference.

Customer:  We really need to understand these numbers though.

Dilberty:  ?!?!!?@?@#$!%(!$&%^(!#$@!?$!??!?!  What?